Love . Learn . Play

why us?

LEd by qualified early years tecaher

OFSTED Registered safe and learning environment

Run by NLP practitioner

Free (Funded) places available for children age 3 onwards

Tax free childcare


A gallery filled with wonderful moments spend with kids online and physical.   Enjoy!

Policy and Procedures

here are some of our policies and procedures


As a Childminder working alone, I am more vulnerable to allegations of abuse being made against my family or myself. I take the following action to protect children, families, and myself:

  • Ensuring all household members over the age of 16 years are vetted appropriately and have a ‘suitable ’Disclosure and Baring Service’ (DBS) check.
  • Ensuring all un-vetted people, e.g. any visitors to my home do not have unsupervised access to the children under any circumstances.
  • Ensuring where possible, that workmen are not in the house while I am childminding, unless it is to repair an emergency service or for health and safety reasons.
  • I document all accidents and incidents that occur while I am childminding. I inform parents and ask them to sign my records.
  • If children have injuries when they arrive, I talk to parents about this and record this in my incident book.
  • I ensure that the children are supervised at all times.
  • I have attended child protection training to ensure I can recognise the signs and symptoms of child abuse. I know what to do if I need to make a child protection referral, to make sure that I play my part in getting children and families the help and support they need.
  • I have updated information about how to contact the Local Authority Designated Officer (LADO) who will oversee and manage any allegation cases.

Occasionally, allegations of abuse are made against childminders or members of their household. In this situation, I will follow the procedure detailed below:

  • I will report the allegations to the Redbridge (MASH) Multi- Agency Safeguarding Hub. This team are available Monday to Friday from 09:00 to 17:00

        MASH telephone number:  0208 708 3885.

        Outside of these hours, the Emergency Duty Team can be contacted on 0208 553 5825.

  • I will also report the allegations to The Local Authority Designated Officer (LADO)

        The current LADO for Redbridge can be contacted on:

         Telephone: 020 8708 5350/07903 211521


          Local Authority Designated Officer (LADO)

          Safeguarding and Quality Assurance Team

          London Borough of Redbridge

          Lynton House (2nd floor rear) 255-259 High Road, Ilford, Essex, IG1 1NN

  • Cover is provided by the Safeguarding and Care Planning

                Team during leave periods and outside of the above days:

             Safeguarding and Care Planning Team 020 8708 5150 / 5370

  • I will also inform Ofsted (0300 1231231) of the allegation.
  • I will write a detailed record of all related incidents, including what was said and by whom, with times and dates.
  • I will ask any witnesses (if there were any) to write a statement detailing the incident they witnessed and giving their contact details in case it needs to be followed up by the authorities.

In order to gain support and professional advice I will contact:

  • Redbridge Early Years & Childcare Improvement Team (EYCIT)
  • Insurance Company (PLI)
  • Ofsted


If you have any concerns regarding the supervision or safety of children or this procedure please do discuss them with me.

As a registered childminder, I always aim to work in close partnership with all parents, to meet the needs of their children.

  • If there is any aspect of my childminding service, you are not happy with please talk to me about it.
  • I will try to resolve all matters informally in the first instance. If necessary, please allow time for any changes to be implemented.
  • Please be aware that although we work in partnership there may be times when it is not possible to resolve matters to suit both parties. As a childminder, it is my responsibility to meet the requirements of the EYFS at all times. (a copy of the EYFS framework is available for you to view or download online)
  • I will keep a confidential written record of any complaints or concerns raised to me, as per EYFS requirements 3.74. Records will be kept for at least three years.
  • If you are not satisfied with the outcome at this stage you may put the complaint formally, in writing, to me. This can be in an email if you wish.
  • Complaints will be treated sensitively and confidentially.
  • You will be notified of the outcome regarding the complaint within 28 days.
  • If you are still not satisfied with the outcome of my investigation you may take this further and contact Ofsted with the details of your complaint

I will keep a record of all written complaints, recording the following:

  • Name of person making the complaint.
  • The EYFS requirement to which the complaint relates.
  • Nature of the complaint.
  • Date and time of the complaint.
  • Action taken in response to the complaint.
  • The outcome of the complaint investigation (for example, ways of the service has improved).
  • Details of the information and findings that were given to the person making the complaint (which should have been provided to them within 28 days), including any action taken.
  • A summary of the complaint to provide on request to any parent of a child for whom I act as a childminder and Ofsted.

Please note if you feel you cannot discuss the complaint with me, or if the complaint is of a serious nature you should contact Ofsted on:


Telephone: 0300 1231231

The National Business Unit


Piccadilly Gate

Store Street

Manchester M1 2WD

 In addition, Ofsted may be contacted at any time during the complaint process.


As a registered childminder, I have a legal responsibility to protect the children in my care in line with the procedures laid out in the London Child Protection Procedure, 5th Edition. This ensures that I play my part in getting children and their families the help and support they need.


I receive Child Protection training every 2 years to ensure I am aware of the signs and symptoms of child abuse. I will discuss concerns with a child’s parent if I notice:

  • significant changes in children’s behaviour;
  • deterioration in children’s general wellbeing;
  • unexplained bruising, marks or signs of possible abuse or neglect;
  • children’s or parents’ comments which give cause for concern, including expressing extremist views;
  • any reasons to suspect neglect or abuse outside the setting, for example in the child’s home; and/or inappropriate behaviour displayed by other members of staff, or any person working with children. For example inappropriate sexual comments, excessive one-to one attention beyond the requirements of their usual role and responsibilities, or inappropriate sharing of images.


I talk to parents about unexplained injuries and would only make a referral if there is no satisfactory explanation.


I keep a written record of any injuries that children have sustained at home. This is to protect the children, parents and myself. I ask parents to sign the record.


If I suspect that a child in my care may be at risk, I have a duty to seek advice/make a referral to the Redbridge Multi-Agency Safeguarding Hub (MASH). This team are available Monday to Friday from 09:00 to 17:00


MASH telephone number:  0208 708 3885



Outside of these hours, the Emergency Duty Team can be contacted on 0208 553 5825. Alternatively the Families Information Direct team (FIND) 0800 587 7500, refer calls to the correct team or person.


Under these circumstances, I will not be able to keep information relating to your child confidential, but will need to share it with Social Services, Ofsted, and the Police if requested.


Protecting children with SEND

First and foremost a child with disability is a child. Every child has a right to be safe and protected from harm. Child protection practices should address the additional actions to be taken in order for disabled children to access this common human right.

I recognise the additional barriers that exist when recognising the signs of abuse and neglect of children who have special educational needs and/or disabilities.

Children with disabilities will find it easier to communicate given appropriate resources, support and the presence of someone who knows them well. Where a child is unable to tell someone of her/his abuse she/he may convey anxiety or distress in some way, e.g. behaviour changes or increase in symptoms. I/Staff will familiarise myself/themselves with the child’s method of communication.

When making a child protection referral we will:

State on referral if child is known to Pre-school Liaison Group (PSLG) and/or SEN and Disability Services and if so we will also send a copy to the relevant team.

Clarify when making or responding to a referral:

  • What is the disability, special need or impairment that affects this child?
  • Explain how the disability or impairment affects the child on a day-to-day basis?
  • How does the child communicate?
  • Has the disability or condition been medically assessed/ diagnosed?


If I need to make a child protection referral, I must also notify Ofsted – telephone number:  0300 1231231


Parents can contact Families Information Direct (FIND) on 0800 587 7500 for a copy of the London Child Protection Procedures.


If you have any concerns regarding this policy please do not hesitate to discuss them with me.


For more information go to the Council’s website Redbridge I


Female Genital Mutilation (FGM) Statement for Child Protection Policy

FGM is illegal within this country and from October 2015 it was made mandatory that anyone suspecting that a child has or is at risk of FGM must report this information to the police and MASH immediately.

As a childminder working with children and families, I and any staff I employ are key persons that may identify girls who may be at risk of FGM and are aware of the risk factors for FGM and know how to report concerns. As part of an effective key person approach, staff and I will develop ongoing relationships with the female children and their families in our care, which make us well placed to identify changes in the girls’ behaviour or physical wellbeing. We might also be the only professionals who are aware that a girl from a practicing community is travelling to a country where FGM is practiced and that she may be at risk on this trip.

As part of the key person approach, we are responsible for children’s intimate care needs i.e. changing girls’ nappies or clothes or assisting girls to use the toilet. I have undergone Child Protection training which enables me to be alert to physical indicators that a girl/girl baby has had FGM and know how to report these concerns, which as with all Child Protection procedures would be to:


If I have a concern about the welfare or safety of a child I will contact:

Redbridge MASH (Multi-Agency Safeguarding Hub)

Tel: 020 8708 3885


As a childminder, I work with parents and carers to support and ensure they are:

  • Aware that FGM is illegal in the UK.
  • Aware of the harm associated with FGM.
  • Support parents who do not wish their girls to have FGM.

By definition of parents this includes male members of the family where it is likely that they will be involved in any decisions as to whether a girl will have FGM or not.

Prevent Duty

I understand and comply with the Counter-Terrorism and Security Act 2015, to have “due regard to the need to prevent people from being drawn into terrorism.” This duty is known as the Prevent duty.

I am aware of the increased risk of online radicalisation, to radicalise young people, children and their families through the use of social media and the internet. As with managing other child protection risks, I and any of my staff are alert to changes in behaviour, which could indicate that colleagues, children, and their families are in need of help or protection. Children and adults at risk of radicalisation may display different signs or seek to hide their views. I will use my professional judgement in identifying children and adults who might be at risk of radicalisation and act proportionately. Even very young children may be vulnerable to radicalisation by others, whether in the family or outside, and display concerning behaviour.

General Child Protection principles apply to keeping children safe from the risk of radicalisation as set out in the relevant statutory guidance, ‘Working together to Safeguard Children’. I have completed online training which is also available for staff through the ‘’Channel’ programme.

If I am concerned that a member of staff, family or child in my setting is at risk of radicalisation, I will contact the Redbridge Prevent Co-ordinator who is my first point of call (details as follows):

Neil Lemon 

Tel: 020 8708 5971

Email address:

Or the 101 national police number may be used.


If a child tells me that they or another child is being abused, I will:

  • Show that I have heard what they are saying, and that I take their allegations seriously.
  • Encourage the child to talk, but I will not prompt them or ask them leading questions. I will not interrupt when a child is recalling significant events and will not make a child repeat their account.
  • Explain what actions I must take, in a way that is appropriate to the age and understanding of the child.
  • Record what I have been told using exact words where possible.
  • Make a note of the date, time, place and people who were present at the discussion.

In all instances I will record:

  • the child’s full name and address
  • the date and time of the record
  • factual details of the concern, for example bruising, what the child said, who was present
  • details of any previous concerns
  • details of any explanations from the parents
  • any action taken, such as speaking to parents.

It is not my responsibility to attempt to investigate the situation myself.


All children are individuals to be nurtured and celebrated and I am wholeheartedly committed to giving all those in my care the best opportunities, regardless of their ethnicity, attainment, home language, religion, culture or belief, age, disability, sex or family background. I make sure that I actively include all children and their families.


Procedure (how I put the statement into practice)

I provide a range of challenging and enjoyable opportunities for each child to learn and develop to their full potential, taking into account age and stage of development, gender, ethnicity, religion, home language, and ability.


I provide, and make sure that all children have access to, a range of books, toys and other resources which reflect positive images and examples of the diversity of life in our society.


I will work closely with parents to support the early identification of need and liaise with other agencies where appropriate to ensure individual children’s needs are met.


I will ensure that my business policies and documents are accessible to all.


I will promote self-esteem and appreciation of others by celebrating the differences which make us all unique. I will regularly review my risk assessments to ensure accessibility and reasonable adjustments are made.


I challenge racist and other discriminatory remarks, attitudes and behaviour from all children and adults with whom I have contact.


I am aware of all legislation and existing codes of practice produced by the Equality and Human Rights Commission, the Equality Act 2010 and the Children and Families Act 2014. As I am delivering 2-, 3- and 4-year-old Free Early Education and Care I will give the Special Educational Needs and Disability Code of Practice 0-25 years due regard.

I will promote the British values of democracy, rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs through my delivery of the EYFS.


I will be proactive in providing care to all children regardless of their individual needs, and consider reasonable adjustments to equipment and routines where necessary.


I am happy to give medication but where this requires medical or technical knowledge I must have training by a healthcare professional before administering this.


I will regularly review, monitor and evaluate my practice and keep up to date by attending relevant training


Outings form a significant part of the childminding service I provide and pride myself on taking your child to a wide range of places. Before we set off for a big outing, I always take a photo of each child so I know what they are wearing that day and once we arrive, those children that can walk wear a wristband that states they are with their childminder, along with my phone number. In the unlikely event of your child becoming lost, I will follow this procedure. 

Procedure if a child goes missing:

  • If a child is lost, I will locate this photo on my phone and immediately show it those around me to enlist their help. I will use a loud voice, but remain calm to spread the word and get as many people as possible to help find the child.
  • I will ensure that the other children in my care are safe and reassured whilst we search for the lost child.
  • I will locate staff to help and get help from the security staff and lost child station if they are available. I will share the photograph of the child with them and follow their procedures.
  • I will alert police to the situation, follow advice given, and alert parents as soon as possible.
  • After the event, I will complete an incident report, which I will share with parents and immediately review all arrangements for keeping children safe. I will inform Ofsted of the incident and share the revised measures in place. I will also talk with all the children in my care about the event and the importance of sticking together and looking after each other whilst we are out.

It is my policy to keep children safe when they are in my care.

 I risk assess my premises to ensure it meets the safeguarding and welfare requirements of the Early Years Foundation Stage. I also regularly review, update and practise fire evacuation procedures. I record dates and times of fire drills.         

Accidents to minded children, childminder’s own children, or the childminder

As a registered childminder, I am legally required to have a valid paediatric first-aid certificate before registration and to ensure that my first aid training is renewed every 3 years.  

I can administer basic first-aid treatment, and my first-aid box is clearly labelled and easily accessible. It is stored. Parents’ emergency contact numbers are kept securely with the first-aid box.

I hold written permission from parents in Admission form to seek emergency treatment for their child if it is needed.

I also have an arrangement with another registered childminder/responsible adult to provide emergency back-up cover if necessary, details below.

Procedure (how I will put the statement into practice)

If there is an accident to a minded child or childminder’s own children:

  • First, I reassure the injured child while making sure that the other children in my care are safe. This may mean strapping a baby in a buggy or sitting an older child somewhere safe where I can see them.
  • Then, if the accident is a minor one and requires only basic first aid, I deal with it myself. If not, I will ring 999 (or 112 from a mobile) for help.
  • If I have to accompany or take a child to hospital, I either take the other children with me, or call my emergency back-up cover. This will be another registered childminder or known responsible adult. These people will be made known to parents at the settling-in visit.
  • If there is an accident, my emergency back-up cover may contact you and you will be expected to collect your child straight away.
  • If I manage to deal with the accident myself, then I will tell the affected child’s parents immediately and advise of any first aid treatment given.
  • If I accompany or take a child to hospital, I will contact the child’s parent and ask them to meet me at the hospital.
  • If I or any of my own children have an accident, I will get the nearest responsible adult to help, while my emergency back-up people are being contacted.
  • If your child has an accident or injury during the time they are not in my care, it is important that you tell me about it so that I am aware and can adequately meet your child’s needs. If it is a significant injury or accident, I will ask you to complete a pre-existing injury form that will be kept in your child’s folder. It may not be safe for your child to attend my setting whilst they recover from their accident or injury, but I will complete additional risk assessments, inform my insurance company and seek further advice to determine this. Wherever possible, I will make changes to my setting/routines/plans to accommodate your child during their recovery, provided I can keep all the children in my care safe at all times, including in the event of an emergency evacuation.


I will do my best at all times to make sure the children in my care are safe, reassured and kept calm.

Accidents off site:

I will carry parents’ contact details with me when I am away from my home, in order to follow procedures above should an accident occur off site.

I will take a small first aid kit with me when away from home.


An incident is a non-medical emergency which causes the need for an immediate response/change of routine in the setting.

I will use existing planned procedures as far as possible in the event of an incident which affects my setting as follows:

Missing child – I will follow my Missing Child policy and procedure

Gas leak/fire – I will follow my Emergency Evacuation procedure as detailed below

Challenging/aggressive behaviour of a child – I will follow my Behaviour Management policy and procedure

Flooding – I will monitor the situation and follow my Emergency Evacuation procedure if necessary

Threatening behaviour of an adult – I will seek to remove the children from the situation to a safe place and if necessary and when safe to do so I will call the Police on 999.

I will contact parents as soon as possible so that if necessary they can collect their child.

Emergency evacuation procedure

Should an emergency occur that requires me to leave the setting the following procedure will apply:

  • Ensure that all the children in the setting are present.
  • Evacuate to a safe area (using a buggy/ reins if there is time to do so)
  • I will contact the emergency services on 999 (or 112)
  • I will reassure the children and make sure that they are not unduly upset
  • I will contact the parents and let them know the situation
  • If I have to take the children to another setting (for example to the home of my emergency back-up cover) then I will contact the parents and ask them to collect their child as soon as possible.

Other emergencies:

Should any other emergency occur (such as a terrorist attack, or a member of my family becoming ill in my home) I will contact parents as soon as possible. I expect that parents will also contact me in the event of any accident or emergency which may befall them.

Should it not be possible for parents to contact me, then I will keep the children safe until such time as parents can make contact with me.


I will record all details in my accident, incident book, and make these available for parents to sign and provide a copy for parents. I will ensure that all completed forms are stored in accordance with my confidentiality policy.

If the accident is significant e.g. if a child is taken to hospital for a broken bone I will inform Ofsted, the local child protection agency, the Health and Safety Executive and my insurance company as soon as is reasonably practicable but in any event within 14 days of the accident occurring.

Emergency back-up cover

Back-up registered childminder




Known responsible adult




I have read and understand the Accident, incident and emergency policy.

I give my permission for the named emergency back-up people to have my contact details for use in an emergency.

I give permission for my child ________________________ [name] to be taken to hospital and be given emergency treatment providing every effort has been made to contact me.

Emergency Evacuation Plan

In the event of an emergency, we will evacuate the building/area using the front door of my premises, as it is the safest route to exit. 

Front of the building

 I will collect the following items (phone, keys, purse and workbag which contains first aid kit, emergency contacts, cash and wipes). We will assemble on the pavement across the road if it is safe to do so, unless there is an evacuation from the area.

As soon as everyone is safely outside, I will phone the relevant emergency service if this has not already been done by a neighbour or member of the public. I will act on the advice and instructions from the emergency services.

Evacuation From the Area

 I will carry and/or walk the children to a safe location as quickly as possible. This location could be nearest childminder, whom I will collaborate with already to deal with emergency. I will contact all parents/carers as soon as I can to explain the situation and inform with the location to collect child from the place as soon as possible. If the event is a significant one, I will seek additional support for the children if it its needed.

Practise Evacuations

Practice evacuations will be carried out at my premises on different days and at different times to ensure that all the children take part and a written record will be made. The purpose of them is to help ensure the children are familiar with the evacuation plan and to minimise anxiety should a real evacuation occur. All children will be made aware of exits and the meeting point in an age appropriate way.


Fire Safety Equipment 

To keep my setting safe, I have installed following equipment:

  • 1 smoke detector
  • 1 fire blanket
  • 1 fire extinguisher
  • 1 carbon monoxide detector (Battery Operated)

Outings form a significant part of the childminding service as this enables children to have enriching experiences within the local community and further afield, as well as lots of fresh air and exercise. It is my policy to keep children safe on outings whilst in my care.

Procedure (how I put the statement into practice)

In order to do this I will ensure that:

The ratio of adults to children on any outing will never be less than 3:1.

I carry out a trial run and full risk assessment of the proposed outing, noting opening times, timetables for public transport/car parking arrangements and toilets/nappy changing facilities etc.

I obtain written parental permission for children to take part in regular, local outings whilst in my care and specific written permission for a longer outing.

I take essential records and equipment for each child on outings as necessary, including contact telephone numbers for parents, a first-aid kit and a mobile telephone.

I keep records of my own and any other vehicles in which children are transported, including insurance details and a list of named drivers, and I make these available to parents.

I will ensure that I and any other driver transporting children in their own vehicle have adequate business insurance cover and age appropriate car safety seats. This also applies to the use of mini cabs.

Before we set off, I will take a photo of each child so I know what they are wearing that day and once we arrive, those children that can walk wear a wristband that states they are with their childminder, along with my phone number.

If a significant event occurs whilst we are out or your child witnesses an incident, your child will be removed to a safe space and I will follow the instructions of the emergency services or those in charge. You will be contacted as soon as possible, the event will be recorded as an incident, and if necessary, I will seek additional support to help your child.

I make parents aware of what I will do in the event of a lost child (please refer to my Lost Child policy).

This policy also links with my accident and emergency procedures and Lost Child policy.

As a registered childminder I recognise the need to set out reasonable and appropriate limits to manage the behaviour of children in my care.

 By providing a happy, safe environment, the children in my care will be encouraged to develop social skills to help them be accepted and welcome in society as they grow up.

Procedure (how I, and any one I employ, put the statement into practice)

All parents receive or have access to a copy of my Behaviour Policy.

I will not administer physical punishment, cause pain, discomfort, humiliate or hurt any child in my care.

I endorse positive discipline as an effective way of setting boundaries for children.

I agree methods to manage children’s behaviour with parents before the placement starts. These are discussed with parents during initial visits before the contract is signed.

Wherever possible I try to meet parents’ requests for the care of their children according to their values and practices. Records of these requirements are agreed and kept attached to the child record forms. These records are revisited and updated during regular reviews with parents.

I expect parents to inform me of any changes in the child’s home circumstances, care arrangements or any other change which may affect the child’s behaviour such as a new baby, parents’ separation, divorce, new partner or any bereavement. All information shared will be kept confidential unless there appears to be a child protection issue.

I work together with parents to make sure there is consistency in the way the children are cared for. A consistent approach benefits the child’s welfare and helps ensure that the child is not confused. I offer regular review meetings with parents to discuss their child’s care and any issues or concerns, preferably when the child is not present.

I will only physically intervene, and possibly restrain, a child to prevent an accident, such as a child running into the road, or to prevent an injury or damage.  Should this be necessary I will record any instances of physical intervention in writing in my incident book and inform parents on the same day, or as soon as reasonably practicable.

I record all significant behaviour incidents in an incident book. I will discuss these with the parents of the child concerned so that together we can work to resolve any behavioural issues and share strategies.

I acknowledge the strength and range of children’s feelings and try to help children to find constructive solutions for managing these

I encourage responsibility by talking to children about choices and their possible consequences.

I aim to be firm and consistent so that children know and feel secure within the boundaries I set.

I will respond positively to children who constantly seek attention or are disruptive.

I will help children maintain their self-esteem by showing I disapprove of challenging behaviour, not the child themselves.

If I have concerns about a child’s behaviour which I cannot resolve in partnership with parents, I will ask for permission from the parents to talk it through with another childcare professional. I may contact PACEY, the NSPCC, health visitor or the local early years team (or other relevant advice service) for confidential advice.

It is incredibly important to champion children and build up their self-esteem, which I achieve by showing disapproval of the child’s actions/words and never of the child themselves. The techniques I use include;

  • age appropriate explanation with gesticulations if necessary
  • ignoring the unwanted behaviour (providing it will not hurt themselves or others) and praising the positive behaviour
  • removing the child to a safe space for thinking time to calm a situation

If your child is injured by another child’s behaviour, your injured child will be comforted and given first aid as appropriate. The child who has caused the injury will be removed from the situation and be given an explanation of why their behaviour was not acceptable in a way that suits their level of understanding. An incident report and accident form will be created and shared with yourself and the other child’s parents, retaining confidentiality. All parties will be requested to sign this record on the same day or as soon as reasonably practicable. If your child injures another child, the same procedure will be followed but the opposite way around.

If your child displays significant or repeated instances of unwanted behaviour that are difficult to manage using the techniques described in this policy, we will discuss ways to support your child. This conversation will be held without your child listening, so it could be conducted over the phone or at a more convenient time. We will work together to come up with strategies to support your child and put into place a plan to help reduce their unwanted behaviour. This plan maybe verbal or written down, depending upon the situation and the needs of all those involved. If the plans that we create are not working, we will hold further discussions and maybe contact a professional service/agency to seek advice on how we can best help your child.

If your child’s unwanted behaviour endangers themselves or the other children in my care and becomes a safeguarding concern, it may be possible that your child’s contract is terminated for the safety of your child and the other children in my setting.

Positive parent partnerships are important and understand that genuine emergencies may arise – I will always do what I can to help. The safety and well-being of all the children in my care is paramount, so it is also important that you tell me when your child will not be attending and who will be dropping off and/or collecting them from my setting.

Procedure (how I, and any one I employ, put the statement into practice)


I understand that sometimes your child may not attend the session for various reasons including illness or holiday leave. Sadly, for some children regular and unexplained absences may mean they are at risk of safeguarding concerns and therefore, the absence of all children is taken very seriously in my setting.


Attendance Records:

Attendance Record Sheets are used to record your child’s attendance, which lists the time your child arrives at my centre and the time they are collected. This record will be shared at the end of month in the progress report.


Non- Attendance:

If your child will not be attending, you are expected to tell me by phone, text or in person as earlier as possible. The reason for the absence will be recorded on that day’s record. If you do not inform me that your child is not attending on a day I am expecting them, I will follow the procedure detailed below. It will be recorded in the register, along with the name of the parent/carer who provided the information. If your child does not attend on a contracted day, fees will not be refunded and the hours cannot be transferred to another day (unless the child is unable to attend because I have made a decision to close).


Late Collection: If your child is going to be collected late, you are expected to arrange an alternative person to collect your child. And inform me about that person due to security and safe guarding purposes. If your child has not been collected 15 minutes after their session time and I have not heard from you, I will call you to find out what is happening and how long you will be. If I cannot get hold of you, I will call your child’s emergency contacts to ascertain your whereabouts and arrange to collect your child. If an hour has passed and I have been unable to make contact with anyone or I am concerned for your child’s safety, I will follow my safeguarding procedure. It is possible that social services may come and collect your child.

If your child is at my setting 15 minutes later from the end of session, you will receive an invoice for late collection. The fee is £10 for every 15 minutes late. If this is not paid by the time the following month’s invoice is due, your child will not be allowed to continue any more.


Authorised Collection: Only the people listed in your Child Record Form can collect your child from my centre. If you notify me during that an alternative grown up is coming to collect your child who I have not yet met. I may ask you to put a password in place to confirm their identity.  I will not let your child go home with someone that is not authorised and I will call you to seek permission. If I cannot get hold of you, I will keep the child until I speak to you which may incur late fees.  Your child can go home with someone who has parental responsibility unless there are court papers prohibiting them from contact with your child. However, if a person with parental responsibility comes to collect and I do not know them, I will not let the child go home with them until I have sought your permission and maybe the use of a password.


It is my policy to keep children safe when they are in my care, promote good health and take necessary steps to prevent the spread of infection within my childcare setting and while I am off site.

Procedures (how I will put the statement into practice)

Sick children

If there is a child in my setting who becomes ill whilst in my care, or whom I believe has an infectious illness or disease (for example a severe cold, Corona or stomach upset) I will;

  • Ensure the child is excluded from my setting until they have been well for 48 hours, or in accordance with Health Authority guidelines.
  • If your child is unwell due to a cold for example, and they will happily join in with our normal routines, then please speak to me, as they may be able to attend. 
  • However, if they are feeling unwell and do not want to play or take part in activities, please keep them at home. If they are only unwell when they arrive, but worsen during the session, I will call you to collect them.
  • If your child is unwell with a high temperature, please keep them at home until the infection passes. Please feel free to consult me if you are not sure if your child’s symptoms mean that they need to stay at home.
  • If your child has an infectious illness such as chicken pox or Corona, please keep them at home until the infection passes.
  • If your child has sickness or diarrhoea, they must not return until 48 hours after the last bout in order to prevent the spread of infection to others.
  • If your child becomes unwell during the day, I will update you using our usual method of communication if they are just ‘under the weather’. However, if your child worsens, I will call you to come and collect them. I will keep your child reassured and as comfortable as possible until you arrive but it will not be possible to isolate them from other children so it is important that you collect promptly.
  • If I believe a child in my setting is suffering from a disease or illness which requires notification  I will inform the parents/guardians of my concerns and act on advice given by Public Health England(details of which can be found at as to when they will be able to return to my setting. I will also inform Ofsted of any action taken.
  • In accordance with the contract agreed with parents I expect to be paid for the child’s place even if they are excluded from my setting due to an illness or infectious disease.
  • If I, or one of the members of my family, has a confirmed infectious disease, I will inform parents as soon as I am able.
  • As I will not be able to offer my childminding service I do not charge parents for the time the service is unavailable, as agreed in the contract.
  • I will inform the parents of the other children in my setting if a child I care for has a diagnosed infectious disease.


As a childcare provider, I will ensure that I implement an effective procedure to meet the individual needs of a child when administering medicines. In order to achieve this I will do the following:

Procedures (how I will put the statement into practice)

  • If it is possible, please try to arrange for your child to receive their medication at home before or after they attend my setting. I will only administer prescribed medicine for the child it is prescribed for and medicines will only be administered if they have been prescribed by a doctor, dentist, nurse or pharmacist. If a medication contains aspirin, I will not administer it unless a doctor has prescribed it.
  • Those medicines that do not require a prescription, for example Calpol, may be given with prior written permission from parents if there is a health reason. For such medicines, you will always be contacted before I administer the medicine.
  • All medication must be supplied in the original packaging otherwise; it will not be accepted in my setting. It will be stored according to product instructions.
  • The first dose of each medicine should always be given at home with sufficient time to observe your child’s responses to the medicine before your child is brought to my setting. If your child is receiving antibiotics, they need to spend the first 24 hours at home before they can return to my setting.
  • If it is necessary for your child to receive medication whilst in my setting, you will be asked to complete a medication form and sign for each dose that is administered to your child. This form will be retained in your child’s personal folder.
  • I will keep a written record of a child’s need for medication and ask parents to update regularly
  • I will only administer non-prescription medication such as pain and fever relief with parents’ previous written consent and only when there is a health reason to do so.
  • I will keep written records of all medicines administered to children in my care.
  • I will inform parents when a medicine has been administered including the time and dosage.
  • I will store all medicines safely and strictly in accordance with the product instructions (which may require refrigeration in a sealed container away from food) and in the original container in which it was dispensed.
  • I will obtain prior written permission from parents for each medicine to be administered before any medication is given.
  • I will work in partnership with parents to ensure the correct medication ,dosage etc. is given.
  • In an emergency, if I do not administer the medicine whilst the child is in my care I will inform parents of who will be responsible for the administration of medicines to their child. If a dose is missed, this will be recorded and the parents informed. Children cannot be forced to take medication so in the event of a refusal, this will be recorded and parents will be contacted.
  • If I have a child in my care with long-term medical needs then I will ensure that I and any co-workers have sufficient information about the child’s medical condition and will work in partnership with parents and any other health professionals to assist the administration of any prescribed medication and the management of any other health needs such as a gastrostomy tube.
  • If a child has medication that they administer themselves at my setting (such as an asthma inhaler) then I will ask them to tell me so that it can be recorded. Full details of the medication and the child’s requirements for it will be recorded (state where) and the parent will sign to give consent for the child to self-medicate.

All consent forms and completed records will be stored in accordance with my confidentiality policy.


It is my policy to promote and ensure the good health and safety of children in my care in line with the requirements laid out in the EYFS Framework, and Health and Safety Executive.

Procedure (how I put the statement into practice)

Safety and suitability of premises, environment and equipment

  • In order to ensure children’s safety in my setting I have a range of safety equipment e.g. fire guards which are regularly checked to ensure they are in good repair.
  • My smoke alarms are tested regularly and fire drills are carried out and recorded. I have a fire blanket in my kitchen and children and parents are aware of my emergency evacuation procedure.
  • My premises are secure to ensure children’s safety and prevent intruders and I have a procedure for checking the identity of visitors.
  • I will ensure that I take all reasonable steps to ensure any staff and children in my care are not exposed to risks and I will demonstrate how I manage risk.
  • My risk assessments will identify aspects of the environment that need to be checked on a regular basis, when and by whom these aspects will be checked and how I will remove or minimise the risk.
  • All toys are regularly checked and if they are damaged or dirty, they are removed immediately. They are cleaned and repaired if possible or replaced when it is convenient to do so. All my resources are purchased from reputable retailers and are checked to ensure they meet British and European Standards of safety.
  • Both my front door and back kitchen door are kept locked at all times. The keys are accessible in the event of an emergency, but out of reach of the children.
  • Cleaning products are kept in a top cupboard in the laundry, or on a top shelf in the bathroom, which is out of reach of the children.
  • The children are only allowed in my kitchen under close supervision as it provides access to the bathroom. There is a mesh fabric barrier preventing the children from entering and if we are cooking together, this takes place in the playroom and I will transfer our food to the kitchen. The scissors are located at the back of the work top, where the children cannot reach and the knives are situated at the back of a top drawer, which the children do not have access
  • I hold a current paediatric first aid certificate.


My setting is registered with the local Environmental Health Department and I follow the advice in the Safer Food Better Business for Childminders guidance produced by the Food Standards Agency. I store foods according to the manufacturer’s recommendations and regularly check the fridge and freezer temperatures. If there are any issues, they are recorded on the Health and Safety Action Plan, for example periodic checks of frozen and long life food to check it is still in date. Only food in date will be given to the children. Separate chopping boards are used for raw and cooked meat and all food preparation surfaces are cleaned with anti-bacterial cleaner after use.

The children are encouraged to help with food preparation in the playroom and I ensure all surfaces are cleaned; the children have washed their hands, and have their chopping boards and children’s knives or safe cutlery depending upon the activity. 

The children are always encouraged to wash their hands before eating, after using the toilet, playing with animals, messy play etc. In the absence of suitable hand washing facilities, antibacterial hand gel may be used. We use facecloths for this purpose, which are used once and washed. 

Each child has their own towel on a hook to dry their hands, which are replaced every day. The toilet, toddler seat, step, sink and floor are cleaned daily with anti-bacterial cleaner and disinfectant

In my setting, any spills or fluids including bodily fluids are cleaned up immediately and the area disinfected if appropriate.

I encourage children to learn about good hygiene by promoting regular hand washing and using their own towels.

When providing meals and snacks children are encouraged to make healthy choices and the benefits of an active lifestyle are promoted, e.g. access to outdoor play daily. I am aware of the Chief Medical Office guidance to physical activity

All areas accessible to children including toys and equipment are regularly cleaned and checked for damage.    

This policy also links with my accident and emergency procedures, illness, risk assessment, no smoking and outings policy.


I take pride in providing every child with healthy, balanced, and nutritious food and drink during their time in my care, with the occasional treat! You can find out more information about the preparation and storage of food in my Health and Safety Policy. Your child will always have access to fresh drinking water and I will always do my utmost to accommodate your child’s individual dietary requirements.

Procedures (how I will put the statement into practice)

  • Your child is provided with food made from good quality ingredients that is prepared safely and presented in an appealing way. I create a two-week rolling menu, which you are provided with and you will be informed of what your child has eaten that day menu. Sometimes, the food provided may vary depending upon availability and our plans that day, for example, we may take a picnic on our day trip.
  • Your child will always be encouraged to try the food on the plate and may be offered a fresh version of the same meal on more than one occasion, but they will never be expected to eat food that they do not like or want. Desserts are usually healthy choices, like fruit, and they will never be withheld from your child under any circumstances. Sometimes your child will be offered a treat after meal, for example, an ice cream or some fairy cakes that we have baked together.
  • In ‘Admission form’, there is a section which asks about any dietary requirements your child may have. We will discuss this at length to ensure I am fully informed and can adapt my menus and food preparation techniques to ensure that your child is catered for.It may be necessary to create a care plan for your child as a precaution, especially if they have a food allergy that may cause a reaction requiring medical treatment.
  • Your child is provided with age appropriate crockery and eating utensils and they are shown how to use them and eat correctly. However, I also respect parent/carer’s diverse needs culturally or lifestyle choices about eating practices e.g. eating with fingers and will adapt my teaching methods accordingly.
  • Your child will have their own drinking bottle/cup that is always available to them. We take these bottles/cups out on trips with us, allowing with a large bottle of water so they can be refilled if we are out for the day.
  • Your child will be shown good hand washing procedures and taught when they need to wash them. When we are out, we wash our hands in the bathroom, use antibacterial gel or antibacterial wipes. Carry out good hand-washing procedures when handling food and ensure the children are aware of how and when to wash their hands.
  • On occasion, we will eat out at pay centres, cafes or restaurants and in these situations, I will choose suitable food for your child to eat, with their assistance if they are able to understand the menu. If your child has a dietary requirement or allergy, this will be discussed with the staff in the establishment to ensure they will cater for your child safely.
  • If there is an outbreak of food poisoning in my setting, which affects two or more of the children I care for, I need to report this to the Ofsted. I will follow any advice given and I always keep all food receipts for one month in case they are needed to trace the outlet where the food was purchased.
  • It is a legal requirement for the 14 main allergens to be listed on all food that is sold, whether it is on food packaging or an accompanying document for loose food or an allergens meu if in a café/restaurant. This also includes the food that I provide in my setting, so if you would like to see the allergens in your child’s food, please ask!  I may provide you with allergens list for my menu or the original packaging of the food prepared in my setting.  Those 14 allergens are; cereals containing gluten, peanuts, nuts, milk, soya, mustard, lupin, eggs, fish, crustaceans, molluscs, sesame seeds, celery and sulphur dioxide.  Please visit the Foods Standards Agency website for more information about where these foods can be found.

Electronic Device And the Internet Policy:

Television, games consoles and electronic devices such as iPads, can be educational in certain situations; aiding attention, comprehension, vocabulary, knowledge, hand eye co-ordination and turn taking. However, the time spent on them should be limited so that children may participate in a wide variety of other experiences.   The children in my care have supervised access to laptop. I am aware that a small percentage of people may experience a seizure when exposed to certain visual images and if this becomes relevant to my setting, this policy will be reviewed to ensure the safety of that person. 



On laptop, they can access variety of programs and games which are age appropriate under my supervision. Viewing time is limited and the laptop  is turned off as soon as the programme or activity is finished or when children lose interest. Afterwards, we talk about what they have seen to extend their learning and I can model new vocabulary. 

Games Consoles

 An older child may be permitted to bring a small games console, such as a Nintendo DS, at my discretion. However, it will come with a firm set of rules, which include limited screen time, no photographs, or internet connection and I will not be held liable for any damage.

 Internet access

Any equipment used within my setting has appropriate filters in place to protect your child from harmful online material. For example, you Tube on the laptop. I understand the risks involved with games that can be played online with users from outside the setting and your child will not have access to this during their time in my care. However, it is my duty to educate your child, informing them in an age appropriate way that they should not give any personal information to people, they do not know and that they should speak up if something they have experienced online is worrying them. Because sometimes people pretend to be someone else when online.

Social Media – I have a personal Facebook account, a business Facebook page and a website.  I will not post about any of the children in my care on my personal Facebook account and I will not post concealed photos of your child on my business page without written prior consent. I will not post the locations we are going to visit, only those that we have attended.

Mobile Phones And Photography

My setting is registered with the Information Commissioner’s Office as a data controller, which means that I abide by strict guidelines for the storage and use of photographic images. 

In Admission Form, you will find a section for photograph consent. Read it carefully before confirming your consent. It is your right to withdraw consent at any time and if you wish to do so, please speak to me.

I use my mobile phone and occasionally my tablet to take photos and/or videos of your child that I share with you. Ways that they may be used include observations in your child’s learning journey and on display in the playroom. I use photographic equipment including my personal mobile phone(s) to take images of a child’s development. These images will only be stored and used in line with parental written consent.

All my devices are password protected with a password that is known only to me and I do my utmost to ensure that no one else has access to my phone or iPad without permission.

I ensure that all the children in my care are protected to the utmost of my ability by challenging anyone who I think maybe taking a photograph of your child without permission and/or removing your child from the situation. An example scenario would be a mum is photographing her own child in the park and your child is playing in the same area and maybe in the background of that photograph. 

If parental consent is given, I will share photographs and comments about your child’s day via the encrypted social media application, WhatsApp. It will only be shared with you and any other named adult known to your child.  The group photos that are shared with others, will always have your child’s face pixelated. 

If parental consent is given, I will share pixelated photographs on my business Facebook page and I will never share photographs of your children on my personal Facebook profile.

My own family who lives with me and any visitors to my setting are not permitted to take photographs of your child or record them in anyway, unless they are using my mobile phone and I have given them permission to take a photograph using my device.

If a child is allowed to bring their own electronic device, they will be clearly instructed that they are not to take any photographs of any of the children in my care, including selfies.


In order to provide a quality early years and childcare service and comply with legislation, I will need to request information from parents about their child and family. Some of this will be personal data and some may be classed as special category data.   

I take families’ privacy seriously, and in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), I will process any personal data according to the seven principles below:

  1. I must have a lawful reason for collecting personal data, and must do it in a fair and transparent way. I will be clear about what data I am collecting, and why.
  2. I must only use the data for the reason it is initially obtained. This means that I may not use a person’s data inappropriately or to market a product or service to them that is unconnected to the reasons for which they shared the data with me in the first place, unless required to do so by law.
  3. I must not collect any more data than is necessary. I will only collect the data I need in order to provide appropriate childcare services and abide by relevant laws.
  4. I will ensure that the data is accurate, and ask parents to check annually and confirm that the data held is still accurate.
  5. I will not keep data any longer than needed. I must only keep the data for as long as is needed to complete the tasks it was collected for and in compliance with relevant laws.
  6. I must protect the personal data. I am responsible for ensuring that I, and anyone else charged with using the data, processes and stores it securely.
  7. I will be accountable for the data. This means that I will be able to show how I (and anyone working with me) am complying with the law.
  8. I have registered with the Information Commissioner’s Office, the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
  9. I expect parents to keep private and confidential any sensitive information they may accidentally learn about my family, setting or the other children and families attending my setting, unless it is a child protection issue.
  10. I will be asking parents for personal data about themselves and their child/ren in order to deliver a childcare service (see privacy notice). I am required to hold and use this personal data in order to comply with the statutory framework for the Early Years Foundation Stage, Ofsted, Department for Education and my local authority.

Subject Access

Parents/carers and those with parental responsibility have the right to inspect records about their child at any time. This will be provided without delay and no later than one month after the request. Requests can be made verbally and I will ensure I have received the correct information. I may need to check the identity of the person making the request if, for example, the request was made via an unknown email address. I will ask parents to regularly check that the data is correct and update it where necessary.  


Individual Rights

The GDPR provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling



I will keep all paper-based records about children and their families securely locked and protected.

If I keep records relating to individual children, families or anyone working for me, including in a digital format, such as on my computer or smartphone, externally or in cloud storage such as iCloud, Google Drive or Dropbox, including digital photos or videos, I will obtain parents’ permission. I will ensure any external or cloud based services have adequate security around the data. This also includes CCTV. I will store the information securely, for example, in password-protected files, to prevent viewing of the information by others with access to the computer or device.

Backup files will be stored on SD card ,which I will lock away when not being used. Firewall and virus protection software are in place. 

If I store any records using a digital solution such as Kinderly, I will ensure I have carried out due diligence to ensure they are compliant with GDPR. If I use any external providers who process data for me I will make sure they have proper contracts in place that comply with GDPR.

Information Sharing

I am expected to share information with other childcare providers if a child also attends another setting.

I am also required to share information with Redbridge in regards to the childcare and early years entitlements.

In some cases, I may need to share information without parents’ consent, if there is a child protection concern, criminal or tax investigations, health and safety reports etc.

Ofsted may require access to my records at any time.

Record Keeping

I record all accidents in an accident book.

Because I am insured with Hiscox, I will notify Hiscox of any accidents which may result in an insurance claim, e.g. an accident resulting in a doctor or hospital visit. Hiscox will log and acknowledge receipt of the correspondence and forward the information to the company providing my public liability insurance policy to enable a claim number to be allocated.

I will inform Ofsted, the local child protection agency and the Health and Safety Executive of any significant injuries, accidents or deaths as soon as possible.

I record all significant incidents in an incident book and I will share these with parents so that together we can work to resolve any issues.

I will only share information without your prior permission if it is in a child’s best interests to do so. For example in a medical emergency I will share medical information with a healthcare professional. If I am worried about a child’s welfare I have a duty of care to follow the Local Safeguarding Children Board procedures and make a referral. Where possible I will discuss concerns with you before making a referral.

Safe Disposal Of Data

I am required by law to keep some data for some time after a child has left the setting. I have a review plan in place and ensure that any data is disposed of appropriately and securely. Safe disposal of paper would be with the use of a cross cut shredder. Any IT hardware is securely disposed of. 

Suspected Breach

I will investigate any suspected breaches and take prompt action to correct any areas of concern. If I suspect that data has been accessed unlawfully, I will inform the relevant parties immediately and report to the Information Commissioner’s Office within 72 hours. I will keep a record of any data breach.

In the event of an emergency, we will evacuate the building/area using the front door of my premises, as it is the safest route to exit. 

Front of the building

 I will collect the following items (phone, keys, purse and workbag which contains first aid kit, emergency contacts, cash and wipes). We will assemble on the pavement across the road if it is safe to do so, unless there is an evacuation from the area.

As soon as everyone is safely outside, I will phone the relevant emergency service if this has not already been done by a neighbour or member of the public. I will act on the advice and instructions from the emergency services.

Evacuation From the Area

 I will carry and/or walk the children to a safe location as quickly as possible. This location could be nearest childminder, whom I will collaborate with already to deal with emergency. I will contact all parents/carers as soon as I can to explain the situation and inform with the location to collect child from the place as soon as possible. If the event is a significant one, I will seek additional support for the children if it its needed.

Practise Evacuations

Practice evacuations will be carried out at my premises on different days and at different times to ensure that all the children take part and a written record will be made. The purpose of them is to help ensure the children are familiar with the evacuation plan and to minimise anxiety should a real evacuation occur. All children will be made aware of exits and the meeting point in an age appropriate way.


Fire Safety Equipment  

To keep my setting safe, I have installed following equipment:

  • 1 smoke detector
  • 1 fire blanket
  • 1 fire extinguisher
  • 1 carbon monoxide detector (Battery Operated)


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